Free samples
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Order free samples of our incontinence pads, pull-up pants, all-in-one slips and disposable bed pads, and try them at home before you buy a full pack. Individuals and carers can order up to 4 free samples at no cost, and healthcare professionals can order up to 40 samples per order for their workplace.
Ontex Healthcare sends free samples of its continence products to your door, so you can check fit and absorbency before you spend money on a full pack. You can request up to 4 free samples in one order, choosing from pads, pants, slips and bed pads across the iD, Lille and Ontex ranges. There is no account to create, no payment details to enter and no obligation to buy anything afterwards.
The easiest way to order is the product selector: answer a few quick questions and it recommends the products worth trying, each with its own free sample button. Healthcare professionals can register to order up to 40 samples per order for their clinic, facility or clients.
Four steps, no payment details, no obligation to buy anything afterwards.
Start with the product family that matches your situation. Open any product in the range and look for the Add FREE Sample button on its page.
Slim pads shaped to the female body and worn inside normal underwear, from a discreet liner for a few drops through to a maxi night pad for overnight. The usual starting point for bladder leakage.
Browse pads for womenMale anatomically shaped pouches with an adhesive strip that sits securely inside normal underwear. Often used for light leakage and after prostate surgery.
Browse pads for menUnisex pants that pull on and off like regular underwear, in absorbencies from everyday protection to overnight. Fit matters most here, which is exactly what a sample settles.
Browse pull-up pantsFull-coverage products with resealable tabs, designed for moderate to heavy incontinence and for carers assisting with changes, day or night.
Browse all-in-one slipsLaid on the bed or chair rather than worn, to protect the surface underneath. For washable bed protection, see the Kylie range.
Browse disposable bed padsiD Comfy Junior pants and slips for children and teens, sized by age. Samples help families find a product a child will actually be comfortable wearing.
Browse kids productsNot sure which family fits? The product selector works it out from three questions, or call us on 1300 788 872, Monday to Friday, and we will help you choose.
| Who you are | Samples | How often | Where they go | How to order |
|---|---|---|---|---|
| Individuals, carers and families | Up to 4 free samples | Whenever you are choosing a product | Your home, delivered by post | Product selector or any product page |
| Healthcare professionals, aged care and community support workers | Up to 40 free samples | Per order | Your clinic or facility, or direct to a client | Register with your organisation's email |
No concession card, referral or diagnosis is needed to order consumer samples, and there are no payment details to enter. Samples are available across Australia, for all life stages from children through to older adults.
Looking for government-funded continence products?
Free samples and funding are different things. Samples help you find the right product; government schemes such as CAPS, the NDIS, DVA and state programs can then help with the ongoing cost. Sampling first means you never commit your entitlement to a product that does not fit.
Find the right fit with up to 4 free samples delivered to your door. Work through the product selector, review your recommendations, then choose the products you want to try at home. It is simple and completely free, and if you are still deciding you are welcome to return and order more.
If you're a healthcare professional, aged care or community support worker, you can register to access up to 40 free samples per order, plus a wide range of exclusive resources. Use them within your clinic or facility, or send them to patients to trial at home, so the product you specify is one you have seen work.
Please register with your organisation's email address so we can verify you as a healthcare professional. Registrations made with a personal address are set up as customer accounts.
Absorbency and fit are almost impossible to judge from a photo, and an ill-fitting product leaks no matter how absorbent it is. Trying a sample answers the three questions that matter: does it fit, does it hold enough, and is it comfortable enough to wear all day or sleep in. Continence products are also an ongoing cost, so a five-minute sample order protects every pack you buy afterwards. And because you order online from home, there is no conversation at a pharmacy counter unless you want one.
A practical tip: order the product you think you need and the same product one absorbency level up. Comparing the two at home, including overnight, is the fastest way to settle it. If you are new to bladder leakage altogether, the incontinence guide explains the types and causes of incontinence in plain language.
You can order up to 4 free samples in one go: enough to compare fit and absorbency and find your product before you buy. If you are still deciding, you are welcome to come back and try another option. Healthcare professionals, aged care and community support workers can register to access up to 40 samples per order.
No. Individuals and carers order as guests: choose your samples, enter a delivery address and place the order, with no payment details and nothing to sign up for. Only healthcare professionals need an account, because registering is what unlocks the 40-samples-per-order workplace allowance.
Almost all. Samples cover the disposable ranges: pads, pull-up pants, all-in-one slips, disposable bed pads and kids products. The Kylie washable bed protection range and Serenity Care skin care are not available as samples, and net pants samples are reserved for registered healthcare professionals. If a product cannot be sampled, its page will say so, and you can still buy it through our distributors.
Individuals, carers, families and healthcare professionals across Australia. Some people are exploring continence care for the first time, others are after a better fit or more comfort, and clinicians order samples to trial products with the people in their care, across all life stages from children through to older adults. You do not need a referral, diagnosis or concession card to order consumer samples.
Disposable continence products across our iD, Lille and Ontex ranges: pads for women, pads for men, pull-up pants, all-in-one slips, disposable bed pads and kids products. Open the product you want to try and use the Add FREE Sample button on its page.
Register with your organisation's email address so we can verify you as a healthcare professional; registrations made with a personal address are set up as customer accounts. Once registered you can order up to 40 samples per order, to use within your clinic or facility or to send to patients to trial at home. We recommend the product selector to shortlist the most suitable options before placing an order.
Ordering samples is simple, discreet and completely free, and there is no obligation to buy anything afterwards. Ontex does not sell products directly to the public, so a sample order never leads to a sales call: once you know what works, you buy your full packs from one of our independent distributors.
Open that product's page and use the Buy Online button to purchase full packs from one of our trusted distributors, delivered anywhere in Australia. You can also see every distributor that carries our products on the where to buy page, or call us on 1300 788 872 for help working out what to order.
Ready to find your product?
Answer three quick questions and order up to 4 free samples, delivered discreetly to your door. No payment details, no obligation.
Want to compare the ranges first? See all continence products, read the incontinence guide, or browse advice and support.
