Try Our Products for Free

Find the right fit with up to 4 free samples every month.

Not sure where to start?

We’re here to help. Our Product Selector asks a few quick questions to guide you, or someone you care for, towards suitable continence care options. Once you've reviewed your recommendations, you can choose up to 4 free samples to try at home or to send to your client. It's simple, discreet and completely free. A smarter way to find comfort, protection and confidence, without the guesswork.

Frequently Asked Questions

How do I know how much I am leaking?

  • Extra Light - teaspoon (10ml)
    Occasional small leaks, often caused by sneezing, coughing, laughing or light movement. Sometimes called drips and dribbles.
  • Light - tablespoon (80ml)
    Leakage that happens from time to time — small but noticeable, and slightly more than just a few drops.
  • Moderate - ½ cup (200ml)
    Leaks are more frequent and may include a light to moderate flow during activity or movement.
  • Heavy - cup (400ml)
    Larger, more regular leaks that may happen with urgency or result in clothing or pad saturation.

 A full bladder typically holds 400–600ml, which equals around 1¾ to 2½ cups (1 cup = 250ml).

How many samples can I order, and how often?

You can request up to four free samples per month to help find the right fit. If you’re still deciding, you’re welcome to return and try more next month.

If you’re a healthcare professional, aged care or community support worker, you can register with us to access up to 40 samples per order. These can be used within your clinic or facility, or sent directly to patients to trial at home.

We recommend using our Product Selector to help guide you toward the most suitable options before placing your order.

Will my free samples arrive in Ontex-branded packaging?

We understand that privacy matters. Sample packs are sent in packaging designed to be discreet, so you can feel comfortable receiving them at home.

How long will it take for my samples to arrive?

Most sample packs arrive within 7 to 14 business days, depending on your location and postal service conditions.
We’ll always do our best to get them to you as quickly and discreetly as possible.

Who orders samples and why?

Our free samples are ordered by individuals, carers, families and healthcare professionals across Australia. Some people are exploring continence care for the first time, while others are seeking a better fit, increased comfort, or improved confidence.

Clinicians, nurses and support workers often order samples to help their patients trial products across all life stages, from children through to older adults. Whether used in a clinic, in aged care or sent home with patients, samples allow professionals to recommend the most suitable solution for individual needs.

How do I order more?

Once you’ve found the right fit, click the ‘Order Online’ button on the product page to purchase through one of our trusted distributors. It’s fast, convenient and available Australia-wide.

If you’re a healthcare professional or ordering on behalf of someone else, our team can also support you with bulk or ongoing supply options.

If you need help placing an order, contact our team. We’re here to help.

Professional Resources

If you're a healthcare professional you can access a wide range of exclusive resources and order up to 40 free samples. Register today so we can help you make a difference in delivering trusted & affordable continence care!
REGISTER TODAY!
© 2025 Ontex Healthcare. All Rights Reserved. 
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram
Ontex Healthcare Australia
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.