Kylie by Ontex Healthcare

Kylie Bedding FAQs

Everything people ask about Kylie washable bed protection: directions for use, washing, absorbency and where to buy.

Kylie waterproof bedding protection is a reusable, durable and comfortable alternative to disposable bed pads. Below we cover the frequently asked questions, directions for use and how to care for your Kylie mattress protector. If your question is not answered here, call the Kylie Care team on 1300 788 872 or use the enquiry form and we will be in touch.

Using your Kylie

How do I best place and position a Kylie Supreme Mac or Kylie Supreme on the bed so it is secure?

Kylie Supreme (washable bed protector)

For optimal performance, wash Kylie bed protector products before first use. Then:

  1. Place a standard single bed sheet, fitted or flat, over the mattress, followed by a Kylie Waterproof Draw Sheet.
  2. Place the Kylie Supreme over the top of the Kylie Waterproof Draw Sheet.
  3. Make sure the quilted blue side faces up. The blue side is the side that should come in contact with the body.
  4. Position both the Draw Sheet and the Supreme so the area between the shoulders and knees is covered.
  5. Place the tuck-ins under the mattress to keep the Supreme in position and prevent wrinkling.

Kylie Supreme Mac (waterproof bedding protection)

Wash before first use, then place a standard bed sheet over the mattress followed by the Kylie Supreme Mac. Additional Kylie waterproof products are not necessary, as the Supreme Mac offers complete waterproof protection. Keep the quilted blue side facing up, cover shoulders to knees, and place the tuck-ins under the mattress to prevent wrinkling.

Which side of the Kylie goes up?

The quilted blue side always faces up, against the body. The blue surface wicks fluid down into the absorbent core and stays feeling dry, while the backing stops anything reaching the mattress.

Is it okay to have direct skin contact with the Kylie bedding and washable range?

Yes. The Kylie Ultra Absorbent Bedding Protection and Washable Protection range has been specifically designed to absorb fluid, keeping the skin dry and comfortable. To obtain maximum benefit, the user's skin should be in direct contact with the blue surface of whichever Kylie bedding protection product you choose. The range is latex free and dermatologically tested.

Can I use an electric blanket with a Kylie product?

No, it is not recommended. Exposing electrical products to liquid could be a high risk safety hazard. Please read the full care and washing instructions for details.

Do I need special sheets with a Kylie Supreme Mac?

No. The Supreme Mac is fully waterproof on its own, so you can use your normal bed sheets. Place a standard sheet over the mattress, lay the Supreme Mac on top with the blue side up, and no other waterproof product is needed.

Choosing and buying

What is a kylie?

A kylie is a reusable, machine-washable bed pad, also called a kylie sheet or kylie bed protector, that absorbs fluid and protects the bed during the night. The name comes from the original Kylie brand and has become the everyday Australian word for washable bed protection. In Australia, Kylie is a brand of Ontex Healthcare, and the products on this site are the original range. The Kylie bed protectors guide compares every product.

How absorbent is the Kylie Supreme Mac?

A Kylie Ultra Absorbent Bedding Protection product holds over 2.5 litres of fluid, providing approximately 8 or more hours of protection. It is our number one product that healthcare professionals prescribe for anyone in the family managing incontinence, thanks to its practical features: easy placement with secure tuck-ins, fast fluid absorption, durability, and longevity from its high quality manufacturing.

I have noticed that all products in the bedding and washable range have a blue quilt top layer. Is there a difference?

Performance wise, there is no difference between the feel-dry benefits of the Kylie Bedding and Kylie Washable Protection ranges. The soft quilted, non-pilling blue surface allows fluid to pass easily through to the middle layers, which use a fibre construction developed specifically for fast, even absorption.

The only difference between products is size and specification, so there is a Kylie for home use and for professional settings. Some examples:

  • The Chair Pad is a compact size for discretion and comfort at home.
  • Kylie bed sheets are a comfortable way to get a good night's rest and keep wetness away from the skin, available for single and double beds.
  • Mattress protector products like the Supreme Mac mean you can use your normal bed sheets or team them with Kylie sheets.
How many Kylie Supreme Macs should I purchase?

It is recommended that you start with one product. However, it is a good idea to purchase three, so you always have one on the bed, one in the wash and a spare ready to go.

Are there other bedding protection products in the Kylie range?

Yes. Kylie manufactures a broad range of waterproof bedding and washable protection across three categories: Ultra Absorbent Bedding Protection, Ultra Absorbent Washable Protection and Waterproof Bedding Protection. A common set-up is a Supreme Mac as the bed protector plus kylie sheets, though you do not need multiple waterproof layers; many people simply like the extra security of complementary products. See the full range in the Kylie guide.

Where can I purchase products from the Kylie range?

Kylie is available through distributors and pharmacies throughout Australia, including online distributors that deliver direct to your door. Visit the where to buy page to find yours, or open any product on this site and click Shop Online to go straight to that item at a distributor.

Washing and lifespan

Should I wash the Kylie bedding and washable protection product I have purchased before using?

Yes. We recommend washing your Kylie before you use it; refer to the care instructions for details. Do not use fabric softener on your Kylie, as it will damage the product. Fabric softeners contain silicone which acts as a barrier, resulting in loss of absorbency.

How do I wash a kylie?

Rinse thoroughly in cold water, then machine wash on a hot cycle at 65°C for at least 10 minutes. Do not use fabric softener. Spin out as much water as possible, then line dry or tumble dry below 80°C. Kylies launder in both domestic and commercial machines. The full routine, including detergents, additives and bleach guidance, is in the care instructions.

How long does a kylie last?

Kylies are built for years of repeated laundering. The range is designed for minimal shrinkage, and most of what little occurs happens in the first few washes. Correct laundering, in particular avoiding fabric softener, temperatures above 80°C and concentrated bleach, is what protects absorbency and extends the life of the product.

Can Kylie products be used in aged care and professional settings?

Yes. Healthcare professionals recommend Kylie as a preferred choice in bedding and washable protection, and the products suit aged care and professional settings: kylies launder in commercial washing machines, and healthcare professionals can register with Ontex for exclusive resources and samples for their facility.

Complete your continence care

Kylies protect the bed. For protection that is worn, team your Kylie with the wider Ontex range, and order free samples to find the right fit before you buy.

Pull-up pants

Discreet underwear-style protection for day and night, so accidents are contained before they reach the bed.

Adult pants

Shaped pads and net pants

High-absorbency pads held securely in place with washable net pants, a staple in aged care.

Shaped pads

All-in-one slips

Maximum overnight protection for heavy incontinence, reducing what the bedding has to handle.

All-in-ones

Not sure where to start?

Answer a few questions and we will recommend the right products, with free samples delivered to your door.

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Healthcare professionals

If you're a healthcare professional, you can access a wide range of exclusive resources and order up to 40 free samples. Register today and let us help you make a difference in delivering trusted and affordable continence care. Please register with your organisation's email address so we can verify you as a healthcare professional; registrations made with a personal address are set up as customer accounts.

Register and order samples

Still deciding? Compare every size and absorbency in the Kylie bed protectors guide, learn what makes them work on the Kylie technology page, or keep yours performing with the care instructions.

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