FAQs

    • Have a question about our range?

      Outlined below we cover FAQs and Directions of Use and How to Care for Kylie. If your question is not answered, contact our friendly Kylie Care Customer Service team who can answer your questions today, or complete the Kylie Care enquiry form and we will be in touch.

    • kylie-product

    • HOW DO I BEST PLACE AND POSITION A KYLIE SUPREME MAC OR A KYLIE SUPREME ON THE BED TO ENSURE IT IS SECURE?
    • Kylie Supreme

      Directions for Use

      • For optimal performance it is recommended the product is washed prior to use.
      • Place a standard single bed sheet (fitted or flat) over the mattress, followed by a KYLIE™ Waterproof Draw Sheet
      • Place the KYLIE™ Supreme over the top of a KYLIE™ Waterproof Draw Sheet
      • Ensure the Kylie Supreme quilted blue side is facing up (the blue side is the side that should come in contact with the body).
      • Position both the KYLIE™ Waterproof Draw Sheet and the KYLIE™ Supreme in such a way to ensure the area between the shoulders and knees are covered.
      • Place the Tuck-ins under the mattress to keep the KYLIE™ Supreme in position and prevent wrinkling.
    • Kylie Supreme Mac

      Directions for Use

      • For optimal performance it is recommended the product is washed prior to use.
      • Place a standard single bed sheet (fitted or flat) over the mattress, followed by a KYLIE™ Supreme Mac.
      • NB: Additional waterproof products from the Kylie range is not necessary, as the Kylie Supreme Mac offers complete waterproof protection.
      • Ensure the Kylie Supreme Mac quilted blue side is facing up (the blue side is the side that should come in contact with the body).
      • Position the KYLIE™ Supreme Mac in such a way to ensure the area between the shoulders and knees are covered
      • Place the Tuck-ins under the mattress to keep the KYLIE™ Supreme Mac in position and prevent wrinkling.
    • I HAVE NOTICED THAT ALL PRODUCTS IN THE BEDDING AND WASHABLE RANGE HAS A BLUE QUILT TOP LAYER. IS THERE A DIFFERENCE?

      There is no difference to the performance and feel-dry benefits of the Bedding and Washable Protection range. The soft quilted, non-piling blue surface allows fluid to more easily pass through to the revolutionary fibre construction in the middle layers, which has been developed for superior absorption. The only difference is the size and specifications which provide varying sizes and product features to enable usage in a home environment or in a professional setting, depending on the user’s needs. For example – the Chair Pad is a compact size to enable discretion and comfort at home.

    • HOW ABSORBENT IS THE KYLIE™ SUPREME MAC?

      A Kylie Ultra Absorbent Bedding Protection product holds 2.5+ Litres of fluid, providing approximately 8 + hours of protection. It’s our number one product Health Care Professionals prescribe to anyone in the family that has a need to manage incontinence due to its practical features such as; (1) Easy placement on a bed with secure tuck-ins for security, (2) fast fluid absorption, (3) durability and the (3) longevity due to its high quality manufacturing.

    • SHOULD I WASH THE KYLIE BEDDING AND WASHABLE PROTECTION PRODUCT I HAVE PURCHASED BEFORE USING?

      Yes. We do recommend that you wash your Kylie before you use it. Refer to Care Instructions for details. Do not use fabric softener on your Kylie, as it will damage the product. Fabric softeners contain silicone which act as a barrier, therefore resulting in loss of absorbency through the unique three layer active system.

      HOW MANY KYLIE SUPREME MACS SHOULD I PURCHASE?

      It is recommended that you could start with one product, however there is great advantage with purchasing three products to ensure you always have one on the bed, one in the wash and a spare ready to go.

      ARE THERE OTHER BEDDING PROTECTION PRODUCTS IN THE KYLIE RANGE?

      Yes, Kylie manufacture a broad range of waterproof bedding and washable protection. See all our products featured in The Kylie Range in three categories – Ultra Absorbent Bedding Protection, Ultra Absorbent Washable Protection and the Waterproof Bedding Protection.

    • WHERE CAN I PURCHASE PRODUCTS FOR THE KYLIE RANGE?
      Kylie is available to purchase via our Kylie Online Store, Distributors and Pharmacies throughout Australia. Visit our Shop page to find your local stockist or you can purchase from a stockist that delivers direct to your door.
      CAN I USE AN ELECTRIC BLANKET WITH A KYLIE PRODUCTS?

      It is not recommended. Exposing electrical products to liquid could be a high risk safety hazard. Please read the full Care and Washing Instructions here for details.

      IS IT OKAY TO HAVE DIRECT SKIN CONTACT WITH THE KYLIE BEDDING AND WASHABLE RANGE?

      The Kylie Ultra Absorbent Bedding Protection and Washable Protection range has been specifically designed to absorb fluid, keeping the skin dry to provide a comfort. To obtain maximum benefit, the user’s skin must be in direct contact with the blue surface of the KYLIE™.

       

       

       

    • YOUR QUESTION IS NOT ANSWERED HERE?

      Complete the form below and our Kylie Care team we’ll respond to you.

      General Enquiry

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